Privacy Policy

Privacy Policy for Yasmin Karachiwala’s Body Image Pilates Academy (YKBI)

Effective as of 8th August 2025

At YKBI, your privacy and trust are essential to us. We are committed to safeguarding your personal information and explaining, in clear language, how we collect, use, protect, and respect your data whenever you visit our physical studio, interact with our team, register on ykbipilates.com, or engage through any of our digital services, events, or communications.

 

1. What Personal Information Do We Collect?

We collect the following types of information to serve our clients better and ensure all interactions are safe, personalised, and confidential:

  • Personal Identification Information:
    • Name
    • Email address
    • Phone number
    • Home or mailing address
    • Emergency contact details

These are collected during account creation, membership sign-ups, bookings, and general inquiries.

  • Booking and Payment Information
    • Session or class bookings and membership details
    • Payment history and methods (processed via secure third-party providers)
    • Transaction receipts and billing information
  • Health and Fitness Information
    • Limited health disclosures (injuries, pregnancy, relevant medical conditions, fitness goals) provided by you so instructors can ensure safe, suitable exercise recommendations.
    • Completion of pre-class health/medical history forms (to ensure tailored and safe instruction)
  • Account Data
    • Login credentials and account preferences (if an account is required)
    • Communication preferences (newsletters, promotions, class reminders)
  • Website Usage Data
    • IP address and browser details
    • Device type and operating system
    • Pages visited, time spent on each page, and session duration
    • Cookies and analytics data to enhance user experience and for basic analytics
  • Studio Attendance and Engagement
    • Records of class attendance, cancellations, and feedback
    • Participation in workshops and special events
  • Communications Data
    • Email or contact forms (general inquiries, feedback, and support requests)
    • Chatbot interactions, if provided for class scheduling or questions

  • Photo, Video, and Marketing Consent
    • Occasionally, photo or video content may be collected for promotional and educational purposes, subject to explicit consent from clients
    • Testimonials and other user-submitted content, also requiring permission
  • Automatic/Technical Data
    • Cookies for session tracking, remembering preferences, and website optimization
    • Usage data through cookies and similar technologies for analytics and performance insights
    • Device type, IP address, browser details, cookies, and analytics to understand website usage patterns and improve online experience.
    • We only collect health-related information that is clearly required to provide an optimal, safe Pilates experience and always treat this information with confidentiality.
  • Social Media and Marketing Interactions
    • Data collected through integration with platforms like Instagram or Facebook if users interact or sign up through social channels.
    • Information related to marketing preferences or responses to marketing campaigns
  • Booking and Payment Data: Class bookings, membership details, payment history, invoicing data, and payment method (processed via secure third-party providers).

 

2. Why Do We Collect Your Data?

Your personal information is collected and processed to:

  • Register you for classes, workshops, private sessions, and community events
  • Personalise fitness programs to your abilities and fitness goals, always ensuring safety
  • Send booking confirmations, reminders, and updates about schedules or studio news
  • Process your payments for bookings, memberships, or merchandise securely and efficiently
  • Respond to inquiries, requests, or feedback and provide customer support as needed
  • Maintain a safe studio environment, including emergency response preparedness
  • Improve services, website experience, and studio offerings based on feedback and usage trends

We do not sell or monetise your information. Data sharing or usage is strictly limited to what is essential for delivering our services and complying with regulatory requirements.

 

3. How Do We Share Your Information?

We respect the confidentiality of your information and only share it:

  • Within Our Team: With instructors and staff for delivering personalised, safe services (on a need-to-know basis only)
  • With Service Providers: Trusted third-party platforms for secure payment processing, booking system management, or member communications are always bound by data security agreements.
  • Legal Compliance: If compelled to comply with lawful requirements from authorities or court orders
  • With Your Consent: For any testimonials, photographs, or promotional materials, your explicit consent will be requested in advance. You can opt out at any time.

 

4. Photography, Video, and Testimonials

Occasionally, we may capture photos or videos of studio classes, events, or achievements for promotional or educational use (website, social media, newsletters). In every instance, we will notify you beforehand and expressly seek your consent. You may decline or withdraw consent at any time; we promptly honour all such requests.

 

5. Your Rights Over Your Data

You have the right to:

  • Access: Request to view the personal data we hold about you
  • Rectify: Correct incomplete or incorrect information.
  • Withdraw Consent: Change your mind and withdraw permissions for certain uses (such as marketing communications or public testimonials)
  • Data Deletion: Ask us to delete your data, subject to any necessary legal or regulatory retention
  • Restrict Processing: Limit certain uses of your information in specific circumstances.

All such requests can be made by contacting us at (Email-ID: info@ykbipilates.com). We will acknowledge your request and act promptly in line with data protection laws.

 

6. Security Measures

Your personal information is protected by physical, electronic, and managerial safeguards:

  • Data access is strictly limited to authorised YKBI personnel
  • Payment and booking platforms are secured using encryption and industry-standard security practices
  • Regular staff training and review of data-handling processes

We strive to prevent unauthorised access, alteration, or misuse of your personal details.

 

7. Cookies and Online Analytics

Our website uses cookies and analytical tools to enhance user experience, monitor web traffic, and optimise site content. Cookies do not collect personal identifiers unless you submit details through forms or registrations. You may adjust browser settings to disable cookies, though some features may be affected.

 

8. Children’s Privacy

YKBI does not knowingly collect or retain personal data from children under 18 without verifiable parental or guardian consent. If you believe a child’s data has been submitted to us without approval, please get in touch with us, and we will respond immediately.

 

9. Retention of Data

We retain your personal information only as long as necessary to deliver services or as legally required. Health and emergency contact information will be deleted when you are no longer a client, or at your written request, subject to applicable retention laws.

 

10. Changes to this Policy

This Privacy Policy may be updated periodically. Any significant changes will be communicated clearly via email, website announcements, or in-studio notices. Please review this policy regularly to stay informed.

 

11. Contact and Questions

For any questions, feedback, or concerns regarding your privacy and data protection at YKBI, please reach out to our team at info@ykbipilates.com.

At YKBI, your trust is fundamental to everything we do. We promise transparency, respect, and care in every aspect of your personal Pilates journey from your first inquiry, through every session, to your continued growth in our community.